Have had the chairs less than 6 months and the filling inside the chairs in wadding up making the chairs very uncomfortable to sit in. Called and made a complaint, they sent out a repair person he looks at the chairs and stated you need to fluff the filling and show me where the zipper is . I also have a 5 years warrant. The repair person told me that the store may allow me some of the cost back in store credit. I contacted the complaint department again they then sent another repair person out, this person stated it not a problem and wanted to stuff more filler in the chair. I stated this would only increase the problem and refused. I complained again and they told me they are not going to do anything because they offer a repair and I refused. Poor quality chairs and terrible treatment from the store. I still have 5 years to keep complaining.