I am a professional corporate pilot and manager for a major US Burbank Studio! My client BOOKED and PAID for several rooms for the crews for our stay! These are verified credit card charges and was done on ORBITZ one of the worst travel companies we've ever used! In fact we will never use Orbitz again nor stay at any of their hotels. When we arrived, they Forced us to pay twice for the rooms and WE HAVE TRIED FOR 4 months to get a refund and both ORBITZ AND the RIU hotel plays stupid but RIU KEPT the money!!! We were forced to WAIT 3.5 hours just to get to our rooms after we flew 6 hours to get to Jamaica! They kept saying that the reservations were closed so we would have to PAY AGAIN even though we had all the documentation with us! The desk did not care! I despise this chain of hotels and only stayed here once before and each time it was a minimum of 1.5 hours to check in! Never again! STILL TRYING TO GET MY REFUND AND THEY PLAY STUPID!