1 Jan, 2018 → by ClaimboUser259628
charged $130.41 for trial offer
4
Looked at trial offer of Mineral Elements by Eden on line/after reading the info about being enrolled into Mineral Elements by Eden Beauty Club I CANCELED out of the trial offer. I later received a very small box of 4 powder make up & cheap brushes & case & my Credit Card was charged $1 for shipping. I returned the box to the shipper. Later my credit card was charged $130.41 & this also caused 2 overdraft fees on my account for $35 each because I was not expecting the charge. When I called Mineral Elements Customer Service I was informed that I did not Cancel out of the trial offer that I had agreed to the shipment & they stated I had 10 days to CXL my Beauty Club & return the box to them wite a return authorization # that they provide when you call & get the #. I did not see any of this information on line when I was doing the trial offer because I CXL before I read the terms & conditions/they state that this info is also in the box that you receive, but it says not of this it states to go to a web site, but you do not know this if you return the box unopened to the shipper. I received not credit & no help with the overdraft fees, just everyperson I spoke with repeating the same thing over & over about the terms & conditions that I had agreed to. I ask for a supervisor & I was informed the same speach. PLEASE EVERYONE DO NOT ORDER ANYTHING FROM MINERAL ELEMENTS BY EDEN THEY ARE ONLY RIPPING OFF PEOPLE WHO WORK HARD FOR THEIR MONEY & CANNOT AFFORD THIS.