17 Jan, 2019 → by ClaimboUser849384
cancelled wrong line number
1
I want to complain the operator who answered my call today at around 1:40pm. I have 3 wataniya line maintaining... One prepaid ([protected]);and 2 internet line which I am paying every month. I called today at around 1:40pm to 310 and told the costumer service I wanted to cancel 1 internet line ([protected])... She asked me my number but then I asked which number... The internet line that I want to cancel or my mobile number... She told my mobile number... So I told her my number [protected]... I didn't even realize that she cancelled my prepaid line that i've been using for almost 15years. I need my mobile number activated again cause I am using it. I am currently in the philippines for two weeks vacation and will come back on feb3. I want to cancel only one internet line the [protected] please. Need your immediate on this as soon as possible. Antolina san jose [protected]