For the second time I have found my doctor is no longer with the clinic when I called to make an appointment or ask a question. When the first doctor left I learned from another doctor, and the second doctor today when I called to ask about lab work that was supposed to be ordered. There was no notice given in each case, no suggestion for another doctor to take over the practice, no follow up for lab work. I think this is very poor customer service. I have been a patient at Scripps Clinic for 25 years, have worked for the clinic as an RN until 2001, so I know what kind of service to expect, and this is not it.