I am writing in regards to the substandard buisiness class flight my husband and I took from FCO-TXL on the 21/7/17 flight AB8705 on an A320. As a one world alliance we expected much more than the services we received for the cost of the ticket we paid a fortune for! We are travelling on a "one world" around the world buisiness class ticket however were given an economy seat (no difference between ours and everyone else's) no menu, no pillows for me bad back, no sparkling wine, the drinks my husband requested were not available. Plastic cutlery, food served with foil on, terrible meal presented not to the standard of all business class. There was no room for our bags in over head locker so we were told to put them on the seats next to us even during takeoff and landing which I know is not allowed! I have many photos to show the service we recieved which I have included. The flight attendednts couldn't explain to us how our seat was different from economy. Also when my husband went to find an attendant someone sat in his seat while waiting for the toilet! This is not the service we have saved very hard for and paid a lot of money. We would like to be paid the difference for the cost of an economy and buisiness class ticket for that flight as we don't believe we received the buisiness class service that we paid a lot of money for. Please email me back with a response and this needs to be recitified to some degree as it ruined a leg of our Holiday. Thanks for your time. Anneliese Deelen Email: anneliese.[protected]@gmail.com