I received the music system within a few days of ordering. However, brand new out of the box, the cd player wouldn't eject the disk. Customer service wanted me to send it back so they could troubleshoot and repair their product then return it to me. I said I wanted a new wms iv. Was told they could do that but it would take 60 to 90 days. Seriously!! Told them I wanted my money back. Was told it would take two weeks for my refund. A month later, still no refund. I had to call again and talk to a supervisor before I finally got my money back. I have wanted a bose since high school but I will never go thru this again.