Given the news items about Debenhams struggle on the competitive High Street, I am astonished at the appalling customer service... I spent over £100 at the Elemis concession in Oxford Street and was offered two free facials. For the past 48hours I have been trying to get through on the number given to book the appointments. In desperation I rang the store but got the usual press this for that etc..then told to hold..15minutes later I gave up. Later I had another go and eventually got through to the switchboard who had a go at ringing the counter. No luck either so she tried the counter next door. They couldn't help but she gave me their number as well as I might like to try! I did later but number was not recognised. A new day and after still no response I rang your customer complaints. At 9.15am I was told told lines were shut but would be open from 8.30am? Not sure where to go from here and I don't suppose I'll get a reply to this however if Debenhams has to close its doors I would suggest the fault could be in part yours.