I signed up for efax nearly 3 years ago, sent ONE Fax and 'cancelled' the next day by phone, since then I have now been billed £350 for this mistake. Only on winding up my wife's business account did I see that they are still charging us for this (unused) service. Called them again today to vent my anger at having had this money stolen from me, I was (at first) told that they had no record of me calling them at all, let alone to cancel, and that despite of them recording all phone calls they could not listen to mine unless I could give them not only the date of the call, (early Nov' 3rd-6th, probably the 4th 2009 is the best I can do) but they want the exact time down to the individual minute that the call went through, although they couldn't tell me if that was the time I made the call, it was answered by the switchboard or computerised answering service or when I actually finally got through their options menu. It has to be the exact minute however as they can only, so they say, look up phone calls using the time it came in and not by looking up either the number called from, the account number or any other customer details, convenient eh? Then after telling me at first a couple of times that there was no record of me ever contacting them by phone for any reason, the girl I was speaking to suddenly said that she had in fact now just seen a record of me calling in to their customer dis-service centre on the 4th Nov 2009, the very day I told then was almost certainly the day I called to cancel, being the day after I sent the late night fax, the only time I ever used the service. Yupp, she said that she could see that I had phoned in, but no notes on the system saying why I had ! I pointed out that the most likely explanation was that the staff member had simply not done their job correctly, possibly had even just not hit the 'Enter' key to input the cancellation request at end of call, might even have been a new member of staff, easy mistake to make, I know as have spent 18 months working in a call centre, (Saga) myself and I see this sort of thing happen now and again with peoples car insurance not being started or cancelled, or new car details not being entered, it just happens sometime. Big difference in how it's handled however. Still at least she told me t5hsat she had seen on screen that I had called in the day after I had sent the only fax I ever did. She told me that she could only arrange a refund of the last four months fee's due to their own internal policies, I was not too happy about this and asked to speak to her manager, was told not available, only after repeatedly pointing out that I have a right to speak to her manager under UK consumer law a few times did her manager suddenly magically arrive. He then contradicted his own staff by telling me that there was in fact, (& I use that word quite loosely) now No Record of me calling in ever! Despite only being told ten minutes earlier that there was such a record, the manager when I pointed out that I had just been told by his staff that there was a record of this call would only state that he had 'not heard her say that', not surprising as he was 'not around' when she was telling me this. I pointed out that all he had to do was listen to the call recording and he then told me he would be happy to do so if I could tell him to the minute when I made the call so he could 'look it up on the system' Even though the call was still in progress he couldn't replay it unless I could give him the exact minute I called, still though he couldn't tell me if that was the exact minute I placed the call, it was picked up by switchboard or actually got through to a staff member Personally I'd steer well clear of this lot if you think you should get what you pay for