I purchased a GO2405 portable gps at Best Buy in Kirkland, Quebec les than one year ago. I did not keep the receipt because I did not think that I would have problems with it. But the battery is dead. I thought it was my battery in the car that was not strong enough to hold charge but I kept my gps plugged in an electrical outlet in my home and it still did not charge up. I called TomTom customer service and told them my problem and they suggested that i reset my setting to factory settings and restart my gps but that did not work either. they could not believe that is could be the battery that was dead. But when I plug the gps to my computer it work but does not charge battery. They tell me that by the serial number the product is two years old and that is not so. It could be the store had the gps for over one year. I cannot get proof of purchase but they won't take my work for it. I asked to speak to a manager to see if he or she can send me another battery or exchange this product for an upgraded model even if I have to pay the difference and they told me that a manager would contact me within 48 hours. More than 48 hours later still no call from manager. So I called again and they kept me on the phone waiting for over half an hour telling me that they were having a hard time getting a manager to come to phone. And then I got disconnected. I am extremely frustrated cause I keep getting the run around. I have a cell phone for over 3 years and I use it constantly and charge it every day and the batter is still in excellent condition. It is the first time that I buy a product where the battery dies after 11 months. I have researched this product and there is so many people that are upset with this company and the way they handle there complaints. the common complaints is that this product has a short battery life span and they wouldn't recommend this gps to anyone.