Re; baggage reclaim at stansted airport following loganair flight no. Lm0625 I wish to make a formal complaint. On the evening of sunday 22nd july I arrived at the airport on a loganair flight from dundee. It landed at around 6.30pm and I was in the baggage reclaim area by about 6.45pm. Despite the plane only carrying 33 passengers, the baggage didn't turn up until 8.15pm!! This was extremely frustrating to say the least. The frustration of all the passengers was compounded by the fact that there was no communication from any airport staff to let us know what was going on or why we were having to put up with such a long delay. Being a sunday evening, most passengers, me included, were anxious to carry on with our journey home in order to prepare for work the next morning. A delay of this magnitude is totally unacceptable. Having spoken to other passengers that use stansted and to airport staff, it is clear that this far from a one off event.in fact it is well known that the quality of the baggage handling at this airport is consistently atrocious but nobody seems to do anything about it. I understand that the baggage handling for loganair and many other carriers who use this airport is sub contracted to swissport. Needless to say, nobody from swissport was available to discuss this matter when I tried to speak to them at the airport. I'm sure you are well rewarded for providing this "service," even though the level of service is pathetic. Surely there are penalties if you don't achieve minimum service levels. Does anyone even monitor the quality of the service you provide? All in all, it's a very shoddy state of affairs and I will do everything I can to avoid using stansted airport in future. I'm sure many other potential passengers feel the same way. I expect a reasoned response to this letter and have already written to loganair urging them to terminate their contract with you at the earliest opportunity. I also expect to receive compensation for the delay suffered and the stress this caused. Signed G s hodges.