I am writing to you, to complain about the lack of professionalism shown by your passenger service agent Nassim who worked for swissport at the service desk in Marakecch airport. We had queued up for some time at the the airport and when we reached the front desk to print out boarding passes as is the usual...
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I would like to submit a complaint about ‚Alesia‘ (this is the name she gave me) manning the passport check-in desk for flight AC 879 in Zurich at ca. 8:30 on 4 February 2020. Ms. ‚Alesia’ refused to speak to me in German (after I greeted her in this language) and then, instead of simply telling me...
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Flight OS 0798 30th October I was booked on flight OS794 at 21.00 got to the airport and was told that the flight had been cancelled. I was not informed about this. The ground staff passed me from pillar to post until finally getting me on the 18.10 flight. Had I not got to the airport very...
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Good evening I would like to log an official complaint at the incompetence of your crew that emptied the airplane that I was on last night from Krakow. We landed at 11.40, almost half an hour ahead of schedule from Ryanair which was great. We then had to wait quite some time for our cases. Some cases...
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To whom it may concern, I would like to inform you that the airplane shuttle service provided by your company at Thessaloniki Makedonia Airport is sub-standard and a disgrace to your brand. Vehicles are clearly in need of maintenance, air conditioning is either not operational or never used even during the hottest days of the summer season,...
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Service
A cafe by the sea recommended by a colleague makes a good impression when entering through the gate, the beginning is promising, the menu is appetizing. Order placed, table found, but 3 people can not wait for food at the same time. One serving was brought in time, after about 30-40 minutes. The second portion was then waited for 50 minutes. When one person had already eaten, the third was still waiting. Several times it was asked how long you can bake a chop, when next to the table, who came much later already ate the same chop. After 20 hours also came the chop. It was a big surprise that the owner / manager of the cafe calls the service staff with questions and complaints so as not to talk to or listen to customers. I do not recommend good appetite to those who eat.
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