I recently order a itme from Brookstone online on June 7th 2010. The order stated it would be shipped no later than 24 June which not unsual due to the Fathers Day mail rush. However, when I check the order online my order number would not show up in their tracking database. I tried this several times and after being unsuccessful I called customer service to see if they could help me. I was told by customer service that the item I ordered was on backorder not for 24 Jun but rather a new date of 1Jul. I asked the clerk where on the website did it ever mention anything about backorders; she tried to ensure me it was there but it is not. She also told me I was on some type of pecking order list and that will determine my shipment date. So now just because it states 1 Jul as the shipment date there is no guarentee it will ship. This is ridiculas. I order a product and I expected it to be here on a certain date. So if you are ordering anything on Brookstone'w website I strongly advise you to call in to customer service and ask the availability of the item before you get roped in to their bad sales tacticts. I will stop using their online services period. If I need something from them I will just buy it in the store. I advise you to do the same.