I purchased a backpack/purse in July 2019. The zipper came unattched from the fabric. I figured there was nothing to be done with it but decided to contact Michael Kors to see if they have a way to repair it. on 3/3/21 I spoke with a customer service rep at [protected] who told me that typically the warranty window is 1 year but asked for my code on the inside of purse anyways. I gave it to her and to my surprise she said it was still under the warranty. She said all of their repairs are sent to Rago Brothers and gave me the website to contact them. I went to website, followed instructions, and paid $15.00 to send my purse to them to get fixed (assuming they would contact me regarding warranty with Michael Kors when they received purse in mail). Well, they did contact me only to let me know that it would be $125.00 to fix my purse plus $20 to ship it back to me. Oh, and they do not deal with warranty work for Michael Kors. I called the [protected] today 3/8/21 (Michael Kors) to find out what the heck was going on and the rep that I spoke with today gave me completely the opposite information that I initially received and basically there was not anything that they could do, and they were sorry I received miss information. Really?? That is how your company operates? I would have just tossed the hand bag away if I would have been given the correct info in the beginning. I am not an idiot! I only paid $232.00 for the bag initially, why on earth would I pay $160 (after all is said and done) just to get zipper fixed. That makes NO sense. I will no longer be purchasing Michael Kors bags you can count on that and I will make sure my friends know about my experience. This all could have been avoided if the representatives that you employ could give correct information in the very beginning.