I went in to Red tag furniture store in Katy, tx to purchase my daughter a bedroom set. First I was told it would take 2-4 weeks for delivery, but probably 3 weeks. No biggie, I paid half of the total the day it was ordered, then two weeks later I paid off the balance. A week later I haven't heard anything from the store about if my order was in and ready for delivery so I call the store. First they tell me the furniture was delivered on the date I paid it all off. I informed the guy that I do not have any of the furniture delivered (and now red flags are flying up in my head..) and he tells me he will look into it and call me back. An hour later I don't hear anything so I call back only to now be told the bed is on back order until three weeks later at least. Ok.. I get back orders happen but what about the dresser and night stand? Again I am told he will check into it and call me back. Again sometime goes by and no call. So finally I decide just to go to the store to speak with them since giving me a call is so very difficult (like why didn't they call to tell me the bed was on back order for one?? Did they think I'd just forget I dropped nearly a grand for furniture to never receive it and be perfectly ok with that?) after going to the store and being cordial as possible (which was hard cuz trust me I was pissed!) he calls their distribution center and find that they can deliver the dresser the following day. That satisfies me enough even though I should not have had to go through that much trouble to get a third of my order. The dresser was delivered the following day (much to my surprise and relief). So I wait the few weeks to see if the bed is going to be delivered (and this point I wasn't told anything about the nightstand and where that was) and when I go in to see of its still being delivered on the date I was told they said it was set up to be delivered a full 8 days after I was told it was to be delivered (almost two months from the original purchase date at that!!). We still haven't recieved the furniture as the date is still five days from today but this has been the worst furniture buying experience I've ever had. Terrible costumer service and two months from purchasing date to recieve furnituee (after being told only 2-4 weeks at that) is rediculous!! And as it stands I don't know if for sure I'll even get the furniture on the day I've been given. They don't bother to call you to let you know of any delays, changes or arrivals of items (we purchased a mattress here too but did pick up and after waiting most of the day for a call on the day it was supposed to be ready for pick up only to have to call them to find out it was there.. Thanks for the call I was supposed to get. Should have known at this pint what shoddy service they have).. They have lost my future business (which would have been a for sure sale as we are looking to get a new bed for ourselves and new couch for living room in the not too distant future. Sadly even had my couch picked out from the store but after this experience I'm afraid of ever giving them a dime only to have to wait forever and fight them for what I paid for!) and I can NOT reccommend them to anyone. Avoid this store unless you want to have to harass the store and wait rediculous amount of time to get your furniture! Not how a business should be run. How do they expect to have any returning costumers if they treat them like this?!