I purchased a 1 year Norton service on the 29/01/2020, for £29.99. I was unaware of the automatic renewal and just got charged, a month in advance, over £70. I checked with my bank ho reported Norton is known for this. I went into my Norton account and was able to cancel any renewals, they confirmed my account expires in January 2020, however, I have been unable to find a contact email address to request a refund, which given their presenting behaviours, I doubt they will voluntarily provide. Their chat service is busy, their telephone numbers non accessible and there is no email address to write to them. It is appalling and feels like legalised fraud.