On January 29, 2013 Green Mountain Energy drafted my bank account twice through the auto pay system due to their "system error". GME failed to notify their consumers. I made contact with the company on January 31, 2013 and informed them of the situation and requested for them to reverse the amount that was drafted incorrectly into my bank account to avoid my bank account to go into a negative status/overdraft, as I had other bills that needed to be paid. I contacted them on January 31, 2013 and every day after that. The response I received from the company was that I needed to contact Bill Matrix- the department that handles the auto pay. I have been transferred back and forth like a ping pong ball from bill matrix to customer service and they both stated that they could not reverse the amount that they "in error" drafted from my bank account. Karon from GME Corporate Office left me a voice mail on 02/07/2013 claiming that she made the reverse, however when I look at the bank account there is not a pending transaction for such reverse payment as of today 02/11/2013 at 2:18 PM. I only see the overdraft fee that was caused due to that double draft. GME has taken more than approximately two weeks and still I have not received my money, which enables me to continue with my other payments and personal expenses for my family. Attached please find the double draft on my bank account on the last page transaction date 01/29/2013.