26 Aug, 2011 → by ClaimboUser811690
Atrocious Customer Service – UTD Career Counseling Services

I am very dismayed with the inconsistent customer service and professionalism at the career center at UT Dallas in Richardson, Texas. Lauren Nise a so-called "career coach" who works at UT Dallas provided among the most abhorrent career coaching I've ever had in my life. She spoke to me with blatantly rude and arrogant entitlement, as if she were the Queen of Texas; she used a deeply cutting tone of voice; and she blurted out trivial innuendo rather than anything professional or applicable. She came across as a biased and immature twit more than a professional. The dilemmas I had with Lauren Nise are listed here: she tries to dominate and monopolize the conversation with trivial, frivolous, and antiquated red herrings and strawman arguments; she raises her voice to you as if she is your elder (it's a shock because she appears to be in her twenties yet she acts like a petulant teenager who has never been disciplined in her life); she hardly lets you finish a sentence without being rudely interrupted; she insults your confidence and intellect with snide and passive-aggressive retorts and innuendo; she does not provide detailed information for your concerns nor does she bother to research it with you and for you; and she comes across as indolent and domineering rather than cooperative, well-researched, and helpful. Some of the other women who work at the career center could use an attitude adjustment; better training; and better supervision; in totality the career center comes across as inconsistent, bungling, trite, frivolous, ill-informed, and Machiavellian. It appears that the career center has mediocre leadership and vapid management at best. It also appears that the systems approach that they utilize is interpersonally dysfunctional and inconsistent. However, it does appear that the career center is improving at the pace of a snail. I encourage everyone to report your dissatisfactions with their services until they improve.
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