We cancelled our trip to Dubai with intention to rebook, Gate 1 gave us a credit minus Swiss Air's cancellation penalty of $300 each = $600. There has been no way to receive a credit from the airline, which tells us that we have to go through Gate 1, not directly to them. I cannot believe that Gate 1 cannot negotiate with Swiss Air to be able to rebook the flight for the time we reserve with Gate 1. This is not just in this situation. Gate 1 tells me it should not have been cancelled, but postponed. But Gate 1 did this, not us.