Hello, I have booked a vacation using my credits on Southwest Vacations. My Confirmation Number is 69L23104. I applied the air credit of $526.09 PNR Number SU3ZVM. I also applied the $235.78 future travel credit Confirmation Number Q1D03104. I entered my credit card information to cover any costs not covered by my credits. My credit card was charged the total amount of $395.66. Can you tell me why my credits were not deducted? I have sent multiple emails and tried calling. Unfortunately the call to Southwest Vacations on every occasion required a 95 minute wait time. Passenger Name: Michael Murphy Email: michael.[protected]@gmail.com Passenger Phone: [protected] On Mon, Dec 14, 2020, 12:09 AM wrote: Thank you for contacting Southwest Airlines Vacations. You have an air credit of $526.09 that can be redeemed with Southwest Airlines Vacation, as a package, or directly with the airline. The additional $235.78 is future travel credit to be used with Southwest Airlines Vacation. Let us know if you need further assistance. You can reach our call center at: [protected] from 8:00 a.m. to 6:00 p.m. Monday through Saturday, Central Standard Time. Warm regards, Fatima | Customer Care | Southwest Airlines Vacations From: [protected]@southwestvacations.com Sent: Sunday, September 20, 2020 9:41 AM Subject: Southwest Vacations Refund Request Thank you for submitting your refund request. Requests are processed approximately 90 days from receipt of the request. To ensure your credit is processed in a timely manner, please be sure all original tickets and other travel documents have been returned to: Southwest Airlines Vacations Attn: REFUNDS 8969 N. Port Washington Rd. Milwaukee, WI 53217 Should your refund request require additional research, you will be notified as the processing time may be longer. Reservation Number - Q1D03104 Passenger First Name - MICHAEL Passenger Last Name - MURPHY Passenger Email Address - michael.[protected]@gmail.com Passenger Phone Number - [protected] Reservation Departure Date - 09/24/20 Origin - Chicago (Midway), IL Destination - Las Vegas Comments - Sent from Mail for Windows 10