In March of last year I purchased the above referenced Netbook. Within 60 days I returned it as it was stuck at 62% on factory reset. I purchased another of the same computer and guess what... it did the same thing. I have returned it back to your Texas address and am waiting to receive a "fixed" Netbook. Here is the problem: I have ALWAYS owned Acer products and always considered you the "go to" when purchasing new equipment. To date, my experience with this computer is that your computers are junk and your customer service is worse. Why should I have to pay to return a Netbook that was under warranty when this is the second one with the same problem? I spent $45.00 dollars to return my latest one last Wednesday. I was told it could take as long as1-3 months to have it reformatted and returned to me...why?Disappointment just does not cover it. I have contacted WalMart regarding this issue and am hard pressed to understand why this is occurring. It is obvious that Windows 10 is in conflict with your product. This could be resolved constructively with either a replacement (and new warranty) and/or a speedy return of my FIXED Cloud 14. Here is the information on my Acer Cloud 14:SNID#[protected] Serial # NXSHGAA001608038752300 Customer Case Number : 461435U Marilynn McLaughlin 1511 Pleasant Avenue Klamath Falls, Or 97601 [protected] I look forward to your prompt response