We have been going to Ruby's Diner in Costa Mesa at South Coast Plaza, we go at least 2 - 3 times a week. I like your chili fries, when i order more than one serving i am charged for chili which does not look good on menu because i look on how i want fries and it is does not show charges may apply or anything so i asked a server about it and that server got rude by yelling at by saying No! We could get you more regular fries or give something else. A server told me he would give me more chili this time, I asked what was going on when i waited for 10 minutes I was told it was being made that i would get it soon, I noticed a older manager came out and whispered something to our actual server, I called server and he told me i had enough chili but at 1st i did need more but i was so hungry i ate some fries so he eventually brought it when i had to argue with him. My Grandma & sister have witnessed rudeness when i ask for stuff, This happened a week ago. I was not going to say anything because my Grandmother told me to leave it alone. We have agree not to go back, we have seen other customers treated better than us and when they ask for things they get it.