We were using VBRO for a long time. Never had any problems. We took payments ourselves. VBRO got taken over by Home Away and it has been downhill ever since. The next disaster was them forcing everyone to use Yapstone. Not only do they charge outrageous fees. It is…
My wife and I tried to make a simple bank account change on our account. After hours of time spent with email exchanges with people at Yapstone and just as much time on the phone we received nothing but you need to jump through one more hoop. Their requests were justified by “this is our process.” This...
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Took me 12 days to get them to send via email my 1099-K. Turns out they had sent it via snail mail to an address that was over 5 years old, essentially giving out my SS number to strangers who now live at that address–that’s why I didn’t initially receive it. They did…
Over charging on 1099s you call and they pretty much send you back to HA and same result with them.
They stole our fund from our account. We are now going to dispute with the bank.
quality of service and prices
I have flown about 2 times a month for the last several years and if 2-3 years ago with AuAir they were 20 -30 flights a year, then now they are only up to 10. Unfortunately, you have to choose other non-Australian airlines, because the service is better, prices are lower. shame on our airline operator. OceanianMiles points have not worked normally since becoming the best program of the year. The offer of flights is very limited and AB offers them on the most unpopular flights. AuAir does not respond to emails, apparently trying to make extra money on toll numbers. The flights were missed, the promised 500 OceanianMiles points cannot be obtained for the issued voucher - they simply disappear and they do not respond to claims through the AB website AB.
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