Attitude and air conditioning
Trip to Austria from 04. 07-11. 07. I would like to express my complaint about the non-compliance of service quality in the trip from 04. 07-11. 07. 2010. Austrian romance in Salzkammergut, more specifically the lack of air conditioning in the back of the bus. The very beginning of the trip turned out to be very interesting. 5 km behind Melton, the bus tore the belt and it was announced that we would have to wait for the part that will be delivered soon. The distance from Melbourne is 20 minutes, which gave hope for a quick solution, because the drivers said that the work for 5 minutes. Of course it would be normal to go on such a long journey if elementary things are backed up. The tour leader named Ainars, of course, tried to shorten the travelers' time by telling the program, but forgot to say that the detail will be taken from Adelaide. Don't be adorable. That's how we baked in the sun for 3 hours. It seems to me that you can get from Adelaide to Melbourne in an hour and a half. There were rumors about the fact that the detail would be brought from Adelaide from the passengers, then there was information that there would be another bus, which also left, but we were still standing and waiting and no one explained anything to us, only the rumors wandered again,that we will still be waiting for the details and if we can't fix it, then we will get on another bus. When 4 different strap variants were brought after waiting for three hours, the bus was actually repaired within 10 minutes. And then, risking the lives of 40 people, the delayed time began. I can say this because I had a navigation device that reported speeding. But now we are alive and it is good, we did not even miss anything, I did not understand what the drivers were thanked for at the end of the trip. Oh, about the fact that we survived. Well then THANK YOU for that! If we tell you then to the end. A little about the tour guide - guide Ainars. He probably divided the group according to criteria known only to himself. He chattered and chattered with some, but ignored others. By asking him a question or asking it, he could calmly ignore it, turn to the other side and pretend not to hear. Also in the lobby of the hotel, where it is physically impossible to accommodate 40 people, information about breakfast and departure time was heard only by those closest to me, I did not receive an answer, it is good that someone from the group said. At the beginning, my wife and I thought that there were some antipathies towards us personally, but talking to other members of the group turned out to be many. This tactic will tell the details only to those who were closer throughout the trip except of course those places where we could fit everyone. Of course, I can't help but note that the guide really knows the specific route and is competent, I also note this in the questionnaire. But now the stupid jokes and offensive remarks made to some of the members of the group were out of place,so he can joke with people close to him instead of strangers. Of course, when returning from the trip, many dissatisfied people withered their emotions and maybe they do not want to defend their rights, but I will fight. So far I have only used IMPRO services and they have always been successful so this was already 4 trips for my family with this company and it looks like the last one. And if I don't get it right through negotiations, then the CRPC will get to work. Read the correspondence with IMPRO below. Goodbye! We have reviewed your claim for the trip 14. 07. -11. 07. 2010. Austrian romance in Salzkammergut. At the beginning of the trip, as you mentioned for the first two days, the air conditioner of that bus works better because the outside temperature was lower than during the rest of the trip. Each bus model has its own characteristics in the air conditioning system, some are hotter in the rear, others in the front, but in buses where the air conditioning system is in the middle of the bus roof - hotter in the front and rear, the coldest - in the middle of the bus. The hottest place for this bus model is the rear of the bus. So the temperature from the front and rear can vary from 2 to 4 degrees. In hot weather (28-32 degrees) in the sun with 40 passengers, the air conditioning system with max. Capacity is able to maintain the internal temperature ~ 24-25 degrees. Of course, it should be understood that in this hot time, when the bus is barely able to cool the cabin, there is a bus engine in the back, which additionally heats the back of the bus from below. If the bus air conditioner had not worked, then in the sun at 28-30 degrees with 40 passengers in the cabin would be ~ 37-40 degrees. After receiving explanations from the carrier and the guide, checking the bus and reading the trip questionnaires, I conclude that the bus air conditioner has worked according to the climate situation. Boarding the bus at the beginning of the trip is governed by the check-in procedure at the IMPRO office for the selected trip. I enclose a letter from the carrier here. Hello! Please be informed when we received a complaint about the non-compliance of the bus on the trip from 04. 07-11. 07. 2010 for Austria, more precisely about the absence of air conditioning, we performed an inspection of this bus air conditioning and ventilation systems . As a result of inspection we found when this system works and no damage was not detected. The peculiarity of the bus is when, unlike the temperatures between the front and rear, it is about 2 to 4 degrees. But so it is, no technique is ideal, but this peculiarity could not be considered the absence of air conditioning. And given when The bus is currently operating on German territory and without any claims from passengers, I believe that the air conditioner is functioning normally. On heating and not cooling the bus while standing, I talked to bus drivers, it became clear when in our "green age" bus operation is strictly prohibited and reprehensible, bus drivers have partially tried to disregard this rule but this has not always been enough to cool the bus. Perhaps part of the blame lies with both the bus drivers and the guide in coordinating the return time of the tourists and the choice of parking. I believe that the accusation of being an uncomfortable bus is really out of place this time and I hope that it will not affect our further cooperation. - Sincerely, Aivars Strazdins SIA "Soldomirk" www. soldomirk.org I hope I explained the situation. I also look forward to your understanding. If you have any further questions, I will be in the office 26. 07. Sincerely, Linards Priede IMPRO Travels Head of Transport Mobile: + +61 29262784; Fax: +61 67221256; e-mail: [hide] @impro.org www. impro.org ----- Original Message ----- From: Edgars To: [hide] @impro.org Sent: Monday, July 12, 2010 11: 36 AM Subject: air conditioning 04. 07. - 11. 07. AUSTRIA ROMANCE Hello, I would like to express my complaint about the non-compliance of the service quality in the trip from 14. 07-11. 07. 2010. Austrian romance in Salzkammergut, more specifically the lack of air conditioning in the back of the bus. The description of the trip states that: The price of the trip includes • transport services by a comfortable bus (WC, air conditioner, hot water, tea, coffee) during the trip but unfortunately it only worked for the first two days, then there was only warm air circulation, although the air conditioner worked in the front of the bus. I and the other passengers sitting in the rear bus informed both the drivers and the tour guide Ainars about this fact. The average air temperature these days was about 28-30 degrees. The guide said he could not resolve the situation. When going on the tour and returning, the buses had warmed up so that it was cooler outside than in the cabin, but when demanding to run a bus, the driver named Valdis just laughed and said that there was a crisis and it was necessary to save fuel. Due to these circumstances, my wife Alice Andersone was close to fainting. I believe that this attitude undermines the image of IMPRO, because so far I have only repeatedly used IMPRO services and I have been satisfied, so I also recommend IMPRO to others. Unfortunately, this trip has ruined the impression. In addition, I would like to mention other disadvantages of the bus, such as: it is not possible to adjust the volume of the speakers, so at times I had to receive sound shock therapy, the speakers chirped. I may have misunderstood the information provided by the guide, but he mentioned that usually the last row of seats is not sold, but if someone wants to, they can sit in it at their own risk, because it does not regulate the seat backs. When boarding the bus, it was the only free row of seats, of course not counting the front, where there is a guide on one side and the other driver on the other side, so there is no choice but to get an extra dose of heat from the engine below and a free sauna. I may have misunderstood the information provided by the guide, but he mentioned that usually the last row of seats is not sold, but if someone wants to, they can sit in it at their own risk, because it does not regulate the seat backs. When boarding the bus, it was the only free row of seats, of course not counting the front, where there is a guide on one side and the other driver on the other side, so there is no choice but to get an extra dose of heat from the engine below and a free sauna. I may have misunderstood the information provided by the guide, but he mentioned that usually the last row of seats is not sold, but if someone wants to, they can sit in it at their own risk, because it does not regulate the seat backs. When boarding the bus, it was the only free row of seats, of course not counting the front, where there is a guide on one side and the other driver on the other side, so there is no choice but to get an extra dose of heat from the engine below and a free sauna. therefore, there is no choice but to receive an extra dose of heat from the engine below and a free sauna. therefore, there is no choice but to receive an extra dose of heat from the engine below and a free sauna. I also provided this information in the questionnaire, I hope it will reach IMPRO as well. Consequently, I consider that the description of the vehicle mentioned in the IMPRO travel service program does not correspond to the actual one and the contract has not been performed in full. Sincerely, Edgar Anderson
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