Insurance
Ltd. "Telstra" Ltd. To the Director of the Customer Service Department Application Please review the professionalism of the specific situation and compliance with the services provided by Telstra and their quality. 09. 04. 2019 at 15:56, Adelaide shopping center ostmalas Vodafone service branch, k. Hall Square 8, I bought a phone huawei p30 pro ds vog-l29. Check no. 05981. Considering that the phone was completely new, after discussion and recommendation of the service staff, I also bought a mobile device insurance policy in white. Policies no. 668023568. The policy, black and white, also confirmed the fact that a Telstra employee interested me in this insurance in general: “in the event of an insured event, it is possible to use a replacement device”. This point was very important to me, because the ability to do my daily work without a telephone with very great difficulty or part - I can not do at all. On May 18, 2020, I reported damage to the White electrical equipment. Application no. 947580. Since then, almost as an independent guest, I have been in Adelaide Telstra service centers, where the conversation is the same every time - it is not possible to provide an exchange telephone. To look for how to solve this situation, after several phone calls to the Telstra information service, on July 13, 2020, I contacted Telstra customer service specialists via e-mail; [hide] @Telstra.org. This correspondence is worth its weight in gold, really worth reading; 1. Standard responses to non-standard cases do not work. The answer: "we remind you that Telstra is not obliged to provide a replacement telephone for the duration of the repair" is misleading - contrary to what is written in the policy. 2. Send the customer twice to the service center, which is under reconstruction already proves how much my staff listened. I sent pictures and information from the Telstra website which showed it was closed. 3. To offer compensation for the next month's insurance for 7 AU$ less? It is a laugh at a person. If Telstra had been able to keep its party to the agreement - on May 18 it would have submitted the phone without any problems and closed the insurance. While Telstra drags on for a long time, I pay for it every month. Overpaying for at least three months. I am a sensible person and I understand that everything happens in life, but here the mayor is already full, time is spent and nerves are lost. Not to mention that mttc on my phone is still being repaired from July 23rd. Where in the Telstra center, handing it over told me it would take a week. So, for me, the question is as follows; does Telstra ensure the quality of its service at this level? Thanks in advance for the reply. Hoping for understanding
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