I thought that I was getting a good deal using Vonage, what I got was a complete nightmare of one lie after another. I asked to have my home phone number transferred. Vonage kept making one excuse after another as to them delaying the transfer. They assigned a temp number that they said became my permanent number...
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Several problems; 1) I was promised gift card at the beginning and when I enrolled, I was told that I’m not eligible. Surprisingly, why they have not validated my eligibility while enrolling me. 2) They charged 38$ to my card on 23rd Jan and I called them to cancel my service effective from 1/26. They told me...
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Good luck, I’ve contacted the rebate team like 10 times still haven’t received it even though they say they sent it. Now it’s been over 18 months still nothing. this company is a joke. they just try to hook customers and then never send rebate. I just receive a generic response stating that my rebate was sent...
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On 10/11/17, I signed in for service with my checking account. I was not told there was a time frame to be activated between when using a credit card versus a checking account. I was offered a $25.00 visa card for signing up. When I called customer service on 10/12/17 to change the method of payment, the...
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Gave a 1 year “reduced charge” for service. When the 1 year was up, without notification, doubled the charge for service to $34. When I called to cancel the account, was told cannot refund the charge. If you are going to use this company, make sure you keep track of the year and call before the billing...
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