El motivo de mi vuelo era la boda de mi sobrina y debido a la situacion de COVID , se suspendio la boda. Hable a customer servvice y no me regresaron mi dinero de $500 dlls y tampoco me dieron la solucion de cambiarlo para otra fecha. Argumentando un monton de reglas y disposiciones. Realmente es una...
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Im missing my luggage , 3 suitcases which belong to Pedro Carmona, Esther Carmona and Antonio Carmona. I was given a phone number that I cant reach. Went to Ohare airport and no one is stationed at the counter to answer questions. The flight arrived from Guadalajara at 10:45 pm waited until 1:30 am for the luggage...
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I had a horrible experience with baggage delay on my return flight from Guadalajara, Mexico to Chicago O’hare on July 16th. My flight landed on time at 10:40pm and everything was “OKAY” until I got to the baggage carousel. Our entire flight waited over 2 hours and…
I purchased my seat 1C , VIP and assistant with wheelchair ticket with advance since the seat is located at the first row/emergency I accepted he responsibility however when I was waiting the person in charge told that they changed my seat because I am using wheelchair without asking me. I told the person that I need...
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This Airline cancel flight and change my departure date. Because of the change, I need to make the change of return flight accordingly, but I have to pay for it. The difference is double of the fare I paid. No customer service at all. I should listen to other customers’ review. I will never fly this Airline...
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