Complaints & Reviews — Virgin Australia Airlines

Virgin australia group executive team and terry cooper are in the business of unethical operations; deceptive advertising & severely lacking in honesty whom are ineffective in resolving complaints; has zero leadership attributes; displays inferior competence; & covers-up virgin australia’s deliberate misleading advice to clients….. Terry cooper gives the airline industry an untruthful image & brings virgin australia... Read more➤

Wednesday 14th November. I was due to catch flight 0834 departing Sydney to Melbourne at 11 am and arriving 12.35 and leaving Melbourne and due in at Launceston at 2.15 pm. This was cancelled early in the morning I got notification I left at 2.30 pm from Sydney and arrived Late at 4.15. no apology whatsoever and... Read more➤

I was traveling from Sydney to Melbourne in 12/11/18 3pm flight and checked in with my husband with one suitcase weighing 27kg. Because we had one bag we were charged $70 even though we were technically 21kg under the combined weight of allowed luggage . We believe this is grossly unfair given the overall weight of luggage... Read more➤

My two brothers and auntie were not able to drop off their checked in bags on time and missed their original flight yesterday morning due to the self-serve check in problems of my brother, Jericho Tabu. Their actual flight was VA 211 from Melbourne to Adelaide, 7:05AM to 8:00AM, October 8, 2018, Monday. My husband and I... Read more➤

To Customer Service Department Virgin Australia. I am writing on behalf of my partner Annette Shone who along with five other family members traveled on the following flights from Canberra, Australia to Queenstown, New Zealand on 04 October 2018: VA633 – CBR to SYD VA163 SYD to ZQN All family members travelled to attend our daughter’s wedding.... Read more➤