Trying simply to verify what name goes on a check for a rollover. Called retirement plan number and was told I had to call investor number. Sat on hold for 30 minutes and finally gave up – found answer online but wanted to verify it from someone. Thankfully had other work I could do while on hold...
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I have been on hold for over an hour. This is absolutely ridiculous! There customer service is horrible. With all the technology out there, they should call me back! User’s recommendation: Goto Fidelity.
I have found Vanguard’s on-line program to be garbage. There is no way to email the company. I’ve called and end up being on hold for 30 minutes waiting for a call back. All I need is a change of address form, but even after promising, Vanguard has yet to deliver that to me.
I want to open an investment account, but was stymied in the set-up process and there was absolutely no way to contact the company, period !! Not an on-line chat, nor troubleshooter, nor telephone help. Despite Vanguard’s empty promises about how easy it is to open an account, and that Vanguard provides on-line and phone help, it...
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