Incompetence
I would like to make a complaint about the work of Itella Logistic.org. The shipment was expected via Deutsche Post, which is then sent by Dhl and delivered to itella logistic.org, but since many years of experience say, it is better to check if the phone number at the address is not written again, so on December 10 I wrote an e-mail to itella, to secure and to enter the phone number in the data. I received an answer on December 11 from the employee Marek, who replies that the shipment has not yet arrived for them to contact if I see when it is present. Since following the whole path, I saw that it had arrived "shipment received for transportation. 11. 12. 2017 23: 50" so here, I write again and indicate the phone number to which I receive a reply - customerservice.org an: talavietis 12. Dec. Um 09:05 Hello, we sent your contacts to the courier. Best regards mareks customer service specialist customer service specialist sia itella logistics dominant park, “ciedri”, Lv-2123 LielvarZhi, Meltons Nov. Tel +61 67 815 904 e-mail: [hide] @itella. com I sit at home all day and do not wait for the courier. Already on December 13, I write an article, where is my post? I get an answer - that I was not at home and the courier did not have a phone number. You can re-deliver the package on December 14. "Hello, we can re-deliver your shipment on 14/12. Delivery takes place during business hours from 09. 00-17. 00. Please send the address to which you will be at this time. Zita Customer Service Specialist customer service specialist " needless to say, I will give my phone number, address, etc. again. I am sitting at home for the third day and waiting for the courier. When contacted on December 14, I am promised to deliver the shipment on December 15... MO
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