Complaints & Reviews — U.S. Career Institute [USCI]

Poor service

Thank you for the "very effective attitude" of your 4- room staff to your regular customers! After pl. 10. 00 I came to your laboratory with my minor grandchildren and took the serial numbers, 226; When the serial number was 222 I called the mob. The phone and while I answered the call it wasn't long 3-4 minutes, the serial numbers changed to 228,229. When the young man with serial number 228 left office 4, I went into explaining the situation and asked us to accept what I received as an answer to your problems, take new numbers and wait! By the way, we waited in line for 1. 5 hours. Maybe this attitude is normal? I don't think so, because reading how you position yourself, questions arise... In performing laboratory services, staff shall: treat with respect and dignity those to whom services are provided, recognize and respect the value and contribution of all staff, understand that the reason for the existence of the laboratory is patients and clients, and value them accordingly. This understanding is demonstrated by the hospitality of the staff, the focus on quality and the provision of the highest level of service based on the needs of patients and customers.