Although I called them to initiate service at my new address and stop service at my old address I got billed for service at my old address. Called them about it and they have no record of my calling them AT ALL. Still, they haven’t had any problem billing me AT THE NEW ADDRESS! Customer service reps...
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I have been without water for five days now because I paid my bill at a third party company. Tucson water will not turn on my water and the weekend does not count as paid business days. I paid my bill last Thursday at 904 pm today is Monday 531 pm still no water. Is this legal...
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I recently moved out of state and cancelled my service at the start of the month. They sent me my final bill and charged an additional three days and used those three days to charge me for all service fees even though I do not even have service for the month. A supervisor told me they would...
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Got a letter in the mail. Water company said there was high water use at my home. Shut off water at street immediately. Next day fixed an unseen irrigation problem. Bill for this month was 10 times normal. Credit not allowed cause another credit was claimed within last 3 years. They knew about problem long time ago...
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I was out of town the first time they turned it off and when I got back in town I had no water…I paid the bill and called them right away and said I needed it back on ASAP because I have little children and I had to leave out of town again the next morning. They...
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