I purchased a ring from your Chatsworth store at end November. It was for my son’s proposal. I paid about R400 for it. It was rose gold and silver in color. This weekend my future daughter in law took it out of the box to use it and she was shocked to see how faded and old...
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Good day I'm trying to purchase items online acc nr [protected] Truworths The checkout page says authorization declined and it directs me to the payment page. I have made the payment last week already and it still doesn't reflect. The online purchasing process is slow and needs to be upgraded
On Saturday 6 of March I had 2 transactions done with truworths somerset mall (555) which was pleasant the cashier assisted me very nice as I told her with my first transaction its a present and if it doesn’t fit my girlfriend can I bring it back for a different size she said yes and asked if...
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Absolutely pathetic service. My card was apparently issued in December and it is my responsibility if I did not receive my card to follow up with my local post office. They do not offer assistance to their customers but sure know how to phone an harass you if you miss one payment. For a company that sells...
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Hi I’m very disappointed in truworths, i bought a dress not knowing it was damaged and through the slip away and the price tag was still on the garment and it was in its orginal packaging, i explained to the manager at the store in Canal Walk but yet she still refused to exchange it, I don’t...
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Poor service
Unfortunately, due to an emergency, I chose the iExpress service because Telstra service centers are closed. So I ordered internet from Telstra home, which is delivered by iExpress courier, I indicated the delivery date 24. 04. 2020. And the time from 18:00 to 22:00. I ordered a few days ago, but on the day of delivery the plans for the evening changed, then I waited for the sms from iExpress to be able to change the delivery date, but I didn't receive the sms either. In the evening, the courier calls and asks if I am home, because after 4 minutes it will be present. Unfortunately, nothing could be said. There was a very unpleasant situation, which is not the first time. I didn't write a complaint the last time, but there was a situation where the order had one delivery date but was delivered the next day, which also seemed strange. Next time, I'll avoid this service and don't recommend it to others!
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