My daughter recently purchased an overpriced swimsuit from this company, she promptly emailed them upon receipt of swimsuit regarding exchange of the bottoms, She was told she needs to purchase new bottoms and upon purchase they would provide the required return authorization number. After spending about 10 minutes talking to their “customer service chat” I was pretty...
Read more ➤
Customer Service Quality
4 days ago (Friday) I contacted Telstra's business service department to purchase a ONEPLUS 8T phone for the company, for a fee. The person, on behalf of Chloe B. , requested that 14:00 e-mail to send a power of attorney to the person who will be on site on Monday and will be able to receive this phone. The power of attorney was prepared, signed and sent to the specified e-mail address shortly before 13:30. Email did not follow a reply. I sent another email on Monday morning asking if there would be an unanswered delivery that day. Okay, call the business customer service phone, where a man (unfortunately I don't remember the name) answers, whose words are unclear and incomprehensible. I asked the information several times because I was talking so incoherently, something in the background, croaking, rattling, I couldn't hear anything. The questions are followed by long pauses, during which I repeatedly ask "halo, halo or does anyone hear me at all", followed by a simple "Hmm.. ". As a result, after waiting 14 minutes (listening to music), the person returns to the call to say that they have found my e-mail, which means that I can receive the phone on Wednesday. Logically, I asked why it was not sent out on Friday, to which there was no reply. Again a long break, hmmm, mhmh and everything. Okay, I agreed and ended the call. After about 10 minutes, I received a call from another phone number, from the same man (employee), to tell me that these phones are no longer available because everyone is already booked. Asking why I couldn't tell it in advance, because it was still available on Friday, there are no answers, just silence.. to the request to explain the employee stood up a simple "Sorry". At the end of the call, I was confused, because I didn't fully understand if this was the man's first day of work, or if he was really together. I really want Telstra to listen to this recording of the conversation. And there are simply no comments about such customer service. We have been Telstra customers for 4 years, as a natural person for 12 years. But this is so irresponsible that I have already changed operators and will do the same for the company!
Read more...
