More Contact Info

Toll-Free Number:

(800) 289-8739

Headquarters:

(540) 542-6300

Legal:

(866) 681-4858

Privacy Inquiries

Company Address

Trex Company, Inc.

160 Exeter Drive

Winchester,

United States

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Trex , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Trex

10 Jul, 2021

Experience terrible. Ordered Trex Select in April of this year. Still not delivered.

Ordered $7000.00 worth of Trex decking in April of this year on the basis that delivery would take approximately 2 weeks. Today is July 10th and not yet delivered. Every time I call it is the same answer: “your order is on its way, you will receive it in two weeks”. I believe the technique is called... Read more➤

Construction and Repair

25 Jan, 2021

Delivery dates keep changing.

Bought Trex deck boards through Lowe’s on Dec 3rd. Since then delivery date has changed 3 times. Now looking at February 20. Was hoping Trex would have a better idea of when materials would be delivered, but they were unable to determine via Lowe’s order number and invoice.

Construction and Repair

6 Jan, 2021

Howling deck! We also have this issue! It’s absolutely maddening. We build a Parade home just over a year ago and no one could tell us why we kept hearing this noise whenever the wind blows.

Finally the builder figured out its from wind coming up through the deck. We now have a bunch of plastic stapled under our 1. 2 million dollar house! NOT A FIX! We live on 6 acres and the neighbors have come over to find out why this noise is coming from our house! I want it fixed!... Read more➤

Construction and Repair

24 Dec, 2020

TREX Plank Warping

Every TREX plank started warping at the ends within a year. What a debacle! What is the fix? We live in Bay County Florida. Not sure if that makes a difference. User’s recommendation: Don’t expect much! The whole deck has tripping hazzards.

Construction and Repair

12 Oct, 2020

Deck fading

Call me if you want to know more, I’ll be glad to tell you more. I filled out one of these before 216-533-**** User’s recommendation: If you paid all that money for their first generation of decking,you’re doomed like I am. Trex has no answers for us.

Construction and Repair