We've been completely mis-sold out me holiday. Things we were told we included aren't and the staff couldn't care less. Absolutely horrendous place… we paid extra to upgrade to diamond club and as far as we can see there's no benefit. The pool is dirty, full of litter and rubbish, it took 45 minutes to get a...
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Monthly Fee
Hello! I would like to complain about Lemon Gym's treatment of customers in terms of payments. Lemon gym has the ability to pay bills via Internet banking. Many customers use this opportunity, myself included. My situation is a bit different, because I did not buy the annual subscription for myself, but for a friend, therefore, every month 15. 00 AU$ I transfer to their account. Last month (May) 07. 05 I paid the bill every month. On 12. 05, I received two reports that a total of 30. 00 AU$ (15. 00x2) had been deducted from my account. There has been no such practice so far, that is, I was not charged to my account. I contacted Lemon Gym and they indicated that I have received a bill payment notification so far and if I approve this message, only then will the money be deducted from my account, but in this case it was not and to prove it, I sent a picture with an account statement showing these two transactions (each with a different number). It's been 7 days since the last message and I still haven't received the message. I hope Lemon Gym will read this and answer it! Sincerely, Zane
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