On July 20, 2019, on the Travelgenio website, I have purchased a multi-city ticket for the schedule from April 29, 2020 to May 8, 2020 (Booking code: R7FHGW). On March 24, 2020, I have received an email from Travelgenio about cancellation and refund of COVID-19-related tickets. When I checked directly on the airline website in April, all...
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My bookings with Travelgenio codes 33istl [protected] was booked, then confirmed then a few hours later charged to my credit card and tickets issued, now Travelgenio is asking for 258 dollars more. I want to cancel this. I keep calling Travelgenio with no success. Unable to get through. I tried to cancell reservation via web..it crashes.. worst...
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I had problem with the payment method and I sent several emails to the customer service email but I did not get a response which makes me so anxious. I reserved a flight that departs on next Wednesday, 30 of december. I was about to pay for my tickets, but I had problem with my credit card...
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To whom it may concern I have send several emails to travelgenio customer service and there has not been an anther or a reply. I called about 10 times to Spain but again no answer I am not used to that kind of bad service. they are very quick when you book your flight but after that...
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