Fraud, poor service
I had a company number and a xMobile connection. When I terminated my employment with the old employer on 19. 05. 2017, I asked the head of the farm department of the old workplace to write an application to xMobile Australia regarding the transfer of numbers to me as a private person. On May 21, 2017, I went to xMobile Australia "Dominas" branch to complete formalities. The employee working there told me that without seeing that the number was released in the system. After asking me what to do, I got the answer that either I need a company authorization or to take a new number. I was uncomfortable, but agreed to take a new number. I received a reply to the reply that will happen to the previous number that it will not be connected to me. Will be released. On June 6, 2017, I re-registered the new number to my new job. I paid all the bills for the newly assigned number to Bite, which was available to my bee. I looked at manabite.org that there are no current numbers and bills. I saw on a private email that I continue to receive an old number bill. I realized it was a mistake, I looked at my bee, the bill was not visible. When I received an invoice for the old number in the second month, I called the xMobile support number. I was told to write an application. I insist that it is the fault of the staff and that they take care of the failures themselves. After 3 unsuccessful calls, I went to Bite's branch Alfa, I was told to drive to Bite's main building and submit an article. I said why should I write an application if the staff has made a gross mistake! Saying to send an email to the main office. As far as I understand, an email was sent to someone. I then received a call so I was still writing an application. You said you could also send an email. I didn't do it because of my busy schedule. On September 7, I received a threatening letter from CreditReform about debt collection - the bill is now 11 AU$ more instead of 11 AUD. Write an e-mail to the bee to cancel the incorrect invoice by forwarding the Creditreform letter because it is actually a fraud. I get an answer that I have to go to the main office. I said it was fraud and poor service. So none of the bees got seriously attached and did not resolve this misunderstanding. Neither 3 call center employees, nor an Alpha employee, nor the head office who received the letter from the Alpha employee. Not even now, who received the last letter. I will pay those kopecks, but now I don't want to tell anyone what xMobile is - a different company. When we wanted to buy phones for our daughters, we were sent from branch to branch. Gallery Center said they don't have our models, go to Alpha. You can see in the system that there is. We are going to Alpha. TheMall tells us, we do not, go to the Gallery Center, the system shows that there is. After sending the third one to another branch, we gave up. Well we don't need your phones and services. You lost customers for life. xMobile is really a DIFFERENT company. Maybe this is Nikita Sergiyenko's new standard of customer service?
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