Very poor customer service. Ordered a fan motor for my Parlor 3000 pellet stove for double the price the fan motor cost a couple years before when owned by Thelin. Thelin sold, and another company bought out Thelin. Brand new fan motor did not work and had to send it back. We emailed and would not get...
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03. 12. 17. I would like to add a request to acknowledge the defective product, as well as to address this issue as soon as possible, and not to have to wait so long again, leaving our family without much-needed equipment. Two weeks later, I wondered what stage this issue is at, because I have not received any news. None of the consultants were absolutely interested in solving the issue - contact the service center - we do not know anything. The service center answers - do not call us, call Optus. Ring dance from one room to another. No result. Call, even to find out what to doto give up the services provided by Optus altogether - the consultant answers - simply do not buy anything in the Optus e-shop, because the Internet and TV still satisfy you. A brilliant answer. Shortly before Christmas, I get a message - yes, the tablet is defective. Contact Spice Optus, the tablet will be replaced with a new one. Without wanting to "grab" again, I choose another, more expensive model. No problem, the difference just paid off, the rest credited. On December 31, I received a mystical invoice by e-mail. Now demand to pay the value of this discarded tablet. I'll call again... nobody knows anything. Call Spice Optus. Call - "yes, this is the colleague, to correct himself, mixed something". To the question - when will it be corrected? - I will receive a reply, either will be corrected by the payment deadline, probably. There is not much faith in what has been said, in a few days I will call again, only now to the Optus e-store. Please resolve this situation. Promises sometime within two weeks to fix, follow yourself up with my. Optus, will send a new invoice. I asked - a new bill, but I do not have to pay this amount at all, because there was a defect, etc. , but this bill just needs to be canceled. The consultant answers - now there will be a new invoice and everything. Who to follow? Why do I have to hold my own for two weeks, or will someone notice that this completely wrong bill will be canceled. Conclusion: NEVER, NEVER buy in the Optus store. Employees' attitude towards the client can be assessed as weak - complete disinterest in solving the problem.
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