My grandmother (91yrs old) had a room booked for a month now. It’s the only Ritz Carlton Suite at this hotel. The room alone cost her $40, 000. I called today to inquire about early check-in and was informed that the current guest in that room will be extending her stay during our allotted time which is...
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Just a heads-up because it may affect your local clientele. I am going to repost my recent experience at the Dana Point, CA location. The details are not important however your companies handling of my compliant shows clearly how misled your current complaint jabbing procedures are and the lack of interest your company has in improving (no...
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Fraud
Brings a cold pizza. The rest of the order is not delivered. Says you can bring it in after 20 minutes. After 20 minutes call 80005858 asks how far it is, it turns out there is still half an hour to wait. "Delicious and warm" pizzas are advertised on the Internet, but the reality is that the quality has dropped significantly in recent years. I used to have good pizzas, but lately I definitely don't recommend them. The pizzas were brought cold before, but of course you have to pay the price of "warm and tasty" pizza. I will definitely not order LULU pizza in the future!
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