Negligence towards customers
Hello, My friend and I went on a trip to Sweden, we paid one of the most expensive prices for a cabin 160 Ls. When we opened the cabin door, we encountered stuffy air in it. The efforts to ventilate were great, because we discovered that the floor covering of the cabin - the carpet half of the cabin was wet, which has been the case for a long time, because it already gave off the smell of mold. Obviously problems with draining water from the shower or even the toilet. we were forced to spend all 3 days in such a stuffy cabin! We are disappointed in Tallink's attitude towards customers! I recommend that you find out in advance how to correct the consequences of such accidents, because we did not find any way to tell someone on the ferry to give the same amount to another cabin. I researched the tallink.org website and did not find a place for complaints, but I will still look for it, because I would like to express my complaint to them personally.
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