Customer Service
Although there was an unpleasant experience with Tallink in the past, it seems "I climbed the rake for the second time". already in the booking process. I decided to make a reservation via e-mail lists, at the beginning of which I was offered a specific price for the trip (I hoped that a more advantageous solution would be offered, but than the same standard) and a request to confirm everything to make a reservation. The response to the email that I really want to make this reservation came late and, as it turns out, too late. The prices have been "slightly" raised and you have to pay more than 100. 00 AU$ more. Although Tallink's prices are "dynamic and volatile", I think it is rather impolite during such correspondence,when the reservation was almost made they "slightly" pick up. I was very unhappy with such slow, intolerant and impersonal correspondence. When asked what the best deals are, the price has doubled in the meantime. at a time when there are such unpleasant surprises at the time of buying a trip, it makes you think about Tallink's shameless attitude towards customers, which shows that everything is being done to collect more money, forgetting that it is still the HOSPITALITY SECTOR! however, I did not buy this trip because I did not want to give this trip to people to whom I wholeheartedly wanted,nor do I wish anyone else the treatment they receive from Tallink.
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