More Contact Info

Toll-Free Number:

(800) 878-1411

Customer Service:

(616) 222-5411

General Info:

(800) 878-1400

Other Info

Other Info (opening hours):

Customer Service Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Sunday: 7:00 AM – 2:00 PM

Company Address

Advance Local Media LLC

169 Monroe Ave. NW, Suite 100

Grand Rapids,

United States

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Complaints & Reviews — The Grand Rapids Press

9 Jun, 2020

No E-edition available today

Theres not much to review other than how crazy this whole process is! Customer Service was CLOSED! I havent had a chance to talk with anyone! Of course, in todays world thats not surprising. Most businesses now hide behind their voicemail and electronic queues rather than TALK with the customers.

Periodicals & Publishing

22 May, 2020

Two copies delivered .

We are getting 2 copies of the press on Tuesdays and Thursdays.

Periodicals & Publishing

18 May, 2020

We were getting 2 papers.

We were getting 2 papers when we only need one. This problem was resolved. Thank you

Periodicals & Publishing

9 May, 2020

No longer a fan

We moved. I called in advance to say what day we were moving and the last paper we would want to receive. I was billed up to the day the movers came when in fact the paper was to end on 3/15//20., 9 days earlier for two reasons. Sunday press was the only important paper and who... Read more➤

Periodicals & Publishing

7 May, 2020

Lower our subscription to Sunday only

The paper comes Tues.,Thurs., and Sunday. We want the Sunday issue only. We get a bill on 6/6/20 for our account #699791 for 3 days plus digital edition , for $64.00 that goes for 12 weeks to 8/1/20. That’s $5.00 a week for 1 paper a week. Why? User’s recommendation: Watch your bill carefully.

Periodicals & Publishing