More Contact Info

Customer Service:

Australia

+6 138 373 8606

China, Consumer Service Hotline

+865 718 815 8198

China, Flying Pig Travel Service

+865 715 688 8688

China, Merchant Service Hotline

+865 718 815 7858

China, Taobao Movie

+865 718 815 7838

China, Taobao Small Merchants

+86 400 860 8608

China, Taobao Village Merchants

+86 400 826 0826

Hong Kong

+8 523 018 3610

International

+86 400 843 2288

Malaysia

+6 039 212 5564

Singapore

+653 163 3159

Taiwan

+88 627 705 4306

Company Address

Taobao.com

969 West Wen Yi Road Yu Hang District

Hangzhou,

China

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Complaints & Reviews — Taobao

13 Aug, 2021

I’m not received my order

I have ordered my product and still not received. More than one month. Seller very irresponsible. Messages not replied. Very bad service. Did not refund my money.

Online Shopping

5 Aug, 2021

My account is frozen and I cannot pay for my items

My Ali pay was frozen, cannot pay for items, tried contacting customer service they do not speak English. User’s recommendation: Useless.

Online Shopping

5 Aug, 2021

Their payment system is horrid

Im using an international/ non China credit card for payment. The first time I tried to pay, the system displayed an error because of security issue. I called their hotline, the person on the phone sent me an email with link to upload my particulars for verification. Issue solved and I made payment. Come my second time... Read more ➤

Online Shopping

4 Aug, 2021

I didn’t get my products which i have paid already

I ordered few gifts we thought it would come with our package yesterday but it didn’t we were waiting for a long

Online Shopping

3 Aug, 2021

Goods received not complete

My order no 291809****95777 Regarding item 3 Argy wormwood pillow I order two only receive one. The outside package tag shown 2, but the content only 1. Item 2 direct plug in LED lamp, the plug built in cannot use in Malaysia. Please solve my problem. Thanks

Online Shopping