BITE Australia breaks the phone
Bite Australia's actions in breaking the customer's phone! Please read this message so that nothing similar happens to you. Hello, I'm Kirill, in xMobile I deal with special situations of our clients, that's why I'm writing you this e-mail. Sorry to make you wait for an answer, but the thing you described was quite serious and took more time to get all the information and It must be said that with each device received from the customer, our salon staff handles their belongings (always remembering that the belongings are foreign) - with care! When accepting the device for warranty inspection, this visual description is confirmed in the document. Similarly, after receiving the device, the experts of the warranty service compare its visual appearance with that recorded in the documents. Together with his colleague Ethan,we personally interview all the people involved in this situation, as well as look at the photos of the device and its description. We find that the device has been returned from warranty service in the same condition as it was accepted in the cabin and the device display is not broken. I would like to add that during the warranty check, the experts found moisture damage in the microcomponent area, so the warranty service for the device was denied.. Respect, Kirils DubininsBite special situation agent
Read more...
