More Contact Info

Toll-Free Number:

(877) 846-6639

Customer Service:

International

(415) 390-2500

(877) 563-2832

(877) 257-9263

Accounting/ Billing:

(844) 217-0577

Technical Support:

(866) 219-4587

Company Address

SiteLock, LLC.

8701 E Hartford Drive, Ste 200

Scottsdale,

United States

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Complaints & Reviews — Sitelock

5 Mar, 2020

Rude representatives and charges billed after cancellation.

I cancelled my Sitelock services on Feb. 28, via email, phone, support ticket, and chat. It took them 5 days to acknowledge my cancellation request. Then they billed me for another month of service on March 3. I called billing to complain and to request a refund, and…

Software

2 Jan, 2020

Don’t buy into their hype. Can’t even get ahold of them calling credit card co right away my site is gown more then up. You would think a security co would inform you of that. It reads insecure and i

Site is down all the time and I dont know it and they keep billing me. I cant even cancel I get disconnected

Software

23 Dec, 2019

Read your agreement VERY CAREFULLY because they don’t care about their good will or treating someone “special” no matter what the circumstances.

Watch out – for Sitelock is the CUSTOMER’s JOB – not Sitelock – to be sure your website is up &;;;;;;;;;;;;; running, and they don’t even check to see if it IS running, no matter how high fee you paid to them. Also, you better put your CANCELLATION of their…

Software

20 Oct, 2019

My negative review about SiteLock

The backstory: I use HostGator hosting. I had an additional service connected, the SiteLock addon, which monitors the security of the website. Yesterday morning I received a message from SiteLock that malware was detected on my site. The day before, I had inserted the…

Software

17 Sep, 2019