More Contact Info

Toll-Free Number:

(844) 802-2500

Other Info

Other Info (opening hours):

Online Time:

Live Chat: 12:00 – 21:00

Official incoming hotline: 06366370525

Other Locations:

European Economic Area, the UK or Switzerland

ZENITH BUSINESS CO., LIMITED

Unit 3, Lake Farm House Allington Lane,

Fair Oak, Eastleigh, Hampshire,

United Kingdom, SO50 7DD

Guangxing Hongmian Road,

Jinkeng Industrial Zone,

Nancun Town, Panyu District,

Building 2, No. 6, GuangZhou,

GuangDong 511400, CN

8-103, Phase 2 in Nanshan Xili Yungu,

Nanshan District, Shenzhen City,

Guangdong Province,

Guangdong Province 518000, CN

Company Address

ZOETOP Business Co., Limited

ROOM 19-112, 21/F, 14 TAIKOO WAN ROAD, TAIKOO SHING,

Hong Kong,

Hong Kong

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Complaints & Reviews — Shein Australia

27 Apr, 2021

I want to add express shipping to my order

I am trying to place an EXPRESS ON MY ORDER. NO ONE IS GETTING BANK TO ME. DO YOU HONESTLY WANT MY BUSINESS OR I TAKE IT ELSEWHERE?????????? Very bad service. Julie Ewens

Footwear and Clothing

23 Apr, 2021

Would like to talk to someone please

Already sent an email Hello Shein, Would like to return some items from my purchase as they dont fit to me & also received wrong size, but unfortunately it wont allow me to return item as it says time has been exceeded. Its not been 60 days from purchase but it took almost 30 days for delivery.... Read more ➤

Footwear and Clothing

18 Apr, 2021

Refund for uncollected items

Hi team, This is about my order GSHMK600F000R8F , red dress for Australia delivery address. It was with Australia post but couldnt not collect item and they send back to sender. Can you please let me know the status of refund

Footwear and Clothing

5 Apr, 2021

I dint get refund back

It is so stressful to get refund back.Still not in my bank account,its been a month.when I check my account it shows refunded but I dint get to my account .

Footwear and Clothing

2 Apr, 2021

Order return

Dear customer, I just havent received any information about my order return because I ordered pants was very small for me was size M. I just want to exchange to size bigger Which is size L, so when you guys going to send me the bigger size?? Because I really want it ASAP!!!! Thank you Regards Noor

Footwear and Clothing