More Contact Info

Toll-Free Number:

(844) 802-2500

Other Info

Other Info (opening hours):

Online Time:

Live Chat: 12:00 – 21:00

Official incoming hotline: 06366370525

Other Locations:

European Economic Area, the UK or Switzerland

ZENITH BUSINESS CO., LIMITED

Unit 3, Lake Farm House Allington Lane,

Fair Oak, Eastleigh, Hampshire,

United Kingdom, SO50 7DD

Guangxing Hongmian Road,

Jinkeng Industrial Zone,

Nancun Town, Panyu District,

Building 2, No. 6, GuangZhou,

GuangDong 511400, CN

8-103, Phase 2 in Nanshan Xili Yungu,

Nanshan District, Shenzhen City,

Guangdong Province,

Guangdong Province 518000, CN

Company Address

ZOETOP Business Co., Limited

ROOM 19-112, 21/F, 14 TAIKOO WAN ROAD, TAIKOO SHING,

Hong Kong,

Hong Kong

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Complaints & Reviews — Shein Australia

8 Aug, 2021

Post office. Only scanned 1 item for return

I returned 2 items in same bag. Printed both return labels. Place both returns labels on the 1 bag. Post office scaned only 1 return label. Had told lady they have different return label. She said she scanned both. She didnt. I got refuned for the dress. But jacket i have retured in that same bag has... Read more ➤

Footwear and Clothing

4 Aug, 2021

My shein order failed to come

i got an email from shein about my order being failed i checked the tracking number and it said it was in sydney (NSW) and the email said to contact you about it so i can get my money back for it i have canceled my order User’s recommendation: to not ship it if it’s not going... Read more ➤

Footwear and Clothing

2 Aug, 2021

About my order that I had not received

It is a pity that your order GSHMJ700R000JJH tracking number 338******** delivery has attempted failure.The main reason is due to insufficient address/phone number/no one at home when delivery etc.Please kindly contact your local carrier to get the parcel soon in case it return to sender. We are always at your service if you need any help. I... Read more ➤

Footwear and Clothing

29 Jul, 2021

Stained clothing

Jumper received from shein arrived stained. I was wondering what my refund or exchange options are considering I dont believe I should be paying shipping to shop faulty clothing back. I want my money back.

Footwear and Clothing

1 Jul, 2021

I received wrong clothes which I didn’t ordered. I want my parcel which I ordered

Hello, I have a problem on my clothes. I received the wrong parcel. It’s written my name and address but when I opened it wasn’t my clothes which I order. Please, I’m really not happy with that. Cal me in my number ASAP. Order number GSHMHQ00W00M1JT The clothes which I ordered was 1 belt, men’s 1 sweater... Read more ➤

Footwear and Clothing