dress came to late for engagement, i called and said wanted to return item and was told could not i was not able to use the item and very unhappy with the product, i was told they would not give a credit for the product that has not been WORN at all . the service was terrible...
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I placed an order for 1 decorative plate only to receive Elena's from Miami Beach with 3 fragile items! It came in a giant box. When I called customer service, the woman said she would send a return label. I live in NYC. I am not carrying a huge box with fragile items onto the subway to...
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I am done with Rue La La. I ordered a pair of King size sheets from Cuddledown for a Christmas present. They shipped sheets that were a Full size which wasn't discovered until after they were given at Christmas. Rue La La will not contact Cuddledown to replace the sheets. There are too many other flash sale...
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Shipping is very slow, and customer service is non-existent. They just copy and paste a generic answer to whatever question you ask. I ordered an item, shipping was described as 'within 3-5 days', and 3 weeks later, still no shipping notice. When I tried to cancel the order, they said it was too late. Only after I...
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Rue LaLa's order process is deceptive. When I ordered the sofa described below, their order process said it would be delivered by 2 August. I then received a confirmation of this estimated delivery date below. I called today to find out why my sofa did not arrive today. I was told by their representative that she could...
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Poor Service
Twice I've had this company, the third one will no longer be used. The consignee received the shipment damaged, soaked, with missing property. The answer is simple: We have checked the system data for shipment XXX and compared the available information with colleagues who reported that the shipment was accepted without any indication of damage and no discrepancies were registered in iExpress systems, and no iExpress damage report was attached to the shipment. In addition, we would like to draw your attention to the fact that in accordance with the iExpress Terms of Use, the inner packaging of the shipment has not ensured the preservation of the contents of the shipment during transportation. The inner packaging is considered incomplete because the liquid in the consignment has leaked and damaged the outer packaging, while affecting its strength. We will not be able to confirm the claim for shipment XXX. " Although the parcels were packed properly, there were smaller boxes inside the large box containing the belongings. For the first complaint, which was opened on 07. 20. iExpress believes that they have been answered. And resolved the situation. services of this company.
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