Ordered two items more than a month ago that still have not shipped. Reached out to their customer service and was told that they were having issues with a new system. They had evidence of my order, but couldn't tell me anything about when they'd be shipping it. When told I wanted to cancel the order, they...
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I purchased an Ebel watch from RueLaLa for $1099.00. They advertised the watch as being backed by the manufacturer's warranty. The watch came with a warranty card from Ebel. The watch stopped working after 3 weeks, and I took it to an Ebel dealer who sent it to Ebel to be repaired along with my receipt and...
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Buyer beware if you are going to purchase a travel package from Ruelala. I recently purchased one and was given a certificate # and told to call the resort directly to make my reservation. I was not able to get the resort to accommodate us for the dates that the certificate was good for. I called into...
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I would like to start with blaming. They promised to deliver my order by the beginning of October, but my order never arrived. Now here’s my advice for everyone who’s going to order from them: don’t! Well, this advice is not for those who like to wait forever and doesn’t care whether items arrive or not. Then...
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I recently placed an order with Rue La La (ruelala.com), the online designer discounter, and I am NOT pleased with this first experience. First, Rue La La uses the CHEAPEST possible UPS shipping (even though their shipping charges are NOT inexpensive) called Basic 1. This shipping choice only tries to deliver your package once, and if the...
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Poor Service
Twice I've had this company, the third one will no longer be used. The consignee received the shipment damaged, soaked, with missing property. The answer is simple: We have checked the system data for shipment XXX and compared the available information with colleagues who reported that the shipment was accepted without any indication of damage and no discrepancies were registered in iExpress systems, and no iExpress damage report was attached to the shipment. In addition, we would like to draw your attention to the fact that in accordance with the iExpress Terms of Use, the inner packaging of the shipment has not ensured the preservation of the contents of the shipment during transportation. The inner packaging is considered incomplete because the liquid in the consignment has leaked and damaged the outer packaging, while affecting its strength. We will not be able to confirm the claim for shipment XXX. " Although the parcels were packed properly, there were smaller boxes inside the large box containing the belongings. For the first complaint, which was opened on 07. 20. iExpress believes that they have been answered. And resolved the situation. services of this company.
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